“…Colección Aula Mentor. Serie Salesforce…”
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Materias: Acceso restringido con credenciales UPSA

Materias: Acceso restringido con credenciales UPSA

Materias: “…Salesforce.com (Firm)…”

Tabla de Contenidos: “…Table of Contents Getting Started with Salesforce and CRM Understanding Salesforce Activities Creating and Managing Leads Business Development with Accounts and Contacts Driving the Sales Cycle with Opportunities Achieving Business Goals Using Campaigns Enhancing Customer Service with Cases Business Analysis Using Reports and Dashboards Setup and Configuration An Overview of Sharing and Visibility User Management and Data Security Managing Projects with Sandboxes and Change Sets Using Data Modeling to Configure Objects for Your Business Lightning Experience Customization Extending Functionality with Third-Party Applications and Salesforce Mobile Salesforce Flow Approval Processes Assignment Rules Data Integrity with Formulas and Validations Testing and Debugging…”

“…Get a 360-degree view of the Salesforce platform and learn how to use it for sales, service, marketing, and automating business processes. …”

Materias: “…Salesforce (Online service) Study guides…”

Tabla de Contenidos: “…Intro -- Title Page -- Copyright Page -- Table of Contents -- Introduction -- About This Book -- Foolish Assumptions -- Icons Used in This Book -- Beyond the Book -- Where to Go from Here -- Part 1 Introducing Salesforce -- Chapter 1 Customer Relationship Management at a Glance -- Introducing the Customer Relationship Management Life Cycle -- Understanding your customer's customer -- Centralizing customer information under one roof -- Looking to CRM to Solve Critical Business Challenges -- Expanding the funnel -- Consolidating your pipeline -- Collaborating effectively with your colleagues -- Working as a team -- Beating the competition -- Improving the customer experience -- Measuring the business -- Selecting Salesforce as Your CRM System -- Chapter 2 Discovering Salesforce Products -- Using Sales Cloud to Win More Deals -- Making sales groups more effective -- Improving sales productivity -- Generating Better Leads with Marketing Cloud -- Managing email campaigns with Marketing Cloud -- Improving marketing automation -- Identifying qualified leads with Pardot -- Providing Excellent Customer Service with Service Cloud -- Managing customer interactions with cases -- Interacting with the customer across multiple channels -- Deciding Which Salesforce Edition Is Best for You -- Part 2 Understanding Salesforce Features -- Chapter 3 Navigating Salesforce -- Getting Familiar with Basic Salesforce Terms -- Accessing Salesforce -- Setting up a password -- Logging in -- Reviewing the Lightning Experience -- Navigating the home page -- Finding records with Search -- Defining apps -- Uncovering the App Launcher -- Managing your calendar -- Tracking your tasks -- Navigating the Tabs -- Accessing shortcuts from the navigation bar drop-down menus -- Creating new records -- Getting to recent records -- Revisiting recent lists -- Discovering a tab home page…”

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“…So you have something to sell or you work for a business using salesforce.com, but you’re not quite sure how to maximize your profits with it? …”

Tabla de Contenidos: “…Part 1. Preparing for Salesforce DX -- Chapter 1. Introduction -- Chapter 2. …”

Tabla de Contenidos: “…Providing Excellent Customer Service with Service CloudDeciding Which Salesforce Edition Is Best for You; Part 2: Understanding Salesforce Features; Chapter 3: Navigating Salesforce; Getting Familiar with Basic Salesforce Terms; Accessing Salesforce; Navigating the Home Page; Navigating the Apps; Explaining the Lightning Experience; Chapter 4: Personalizing Salesforce; Completing the My Profile Page; Using the My Settings Menu; Modifying Your Personal Information; Setting Up Salesforce1 for Your Mobile Device; Importing Your Contacts; Working with Salesforce Remotely…”

Tabla de Contenidos: “…Chapter 1: Introduction to Salesforce -- Chapter 2: Setting Up Your Development Environment -- Chapter 3: Structure of Data -- Chapter 4: Introduction to Visualforce -- Chapter 5: Introduction to Apex -- Chapter 6: Apex Classes and Triggers -- Chapter 7: Visualforce with Apex -- Chapter 8: Test Coverage and Deploying -- Chapter 9: Path to Salesforce Developer Pro.- …”

Tabla de Contenidos: “…Chapter 1: Introducing Salesforce Lightning -- Chapter 2: Sales Management -- Chapter 3: Salesforce Service Cloud -- Chapter 4: Lightning Apps on the AppExchange -- Chapter 5: Lightning Dashboards and Reports -- Chapter 6: Collaborating -- Chapter 7: Lightning Process Builder -- Chapter 8: Data Management -- Chapter 9: Security Overview -- …”

Tabla de Contenidos: “…DevOps for Salesforce: Build, test, and streamline data pipelines to simplify development in Salesforce…”