“…"This report conducted by the Nielsen Norman Group is based on empirical observations of actual user behavior, as people accessed messages and postings from more than 120 companies, government agencies, and non-profit organizations on Twitter, Facebook, MySpace, and LinkedIn, as well as these organizations' RSS feeds. …”

“…This report from the Nielsen Norman Group tells you how to set up and manage a recruiting program, how to get the right users for specific tests, and how to deal with the users you have recruited. …”

“…"This report from the Nielsen Norman Group reviews the designs and usability of ten intranets that were chosen from a much larger number of nominated designs. …”

“…This report from the Nielsen Norman Group addresses: Usability of Interface Customization Web sites (custom homepages) Usability of Product Customization Web sites (custom stationery) Guidelines for improved customization task success and user satisfaction The report does not cover personalization, where a software system tries to predict individual users’ needs automatically. …”

Tabla de Contenidos: “…Front cover; ENTHUSIASTIC ENDORSEMENTS FROM BOTH FOUNDERS OF THE NIELSEN NORMAN GROUP!; THE MORGAN KAUFMANN SERIES IN INTERACTIVE TECHNOLOGIES; Title page; Copyright; front matter; DEDICATION; CONTENTS; ACKNOWLEDGMENTS; FOREWORD; body; 1 THE NEXT FRONTIER FOR USER-CENTERED DESIGN; YOU ARE ALREADY A PROFESSIONAL IMAGINER; THIS BOOK IS ABOUT BUILDING PRODUCTS FOR PEOPLE; WHY DO WE NEED PERSONAS?…”

“….""-- Jakob Nielsen, Principal, Nielsen Norman Group"There are at least twelve billion web pages out there. …”

“…." - Don Norman, Nielsen Norman Group, Northwestern University; author of Emotional Design and Design of Everyday Things. …”