Tabla de Contenidos: “…-- ANNUAL SURVEY OF QUÉBEC'S PUBLIC LIBRARIES: A MAJOR REVISION -- UNDERSTANDING THE METHODOLOGICAL FOUNDATIONS OF PUBLIC LIBRARY NATIONAL RATING SYSTEMS -- PRESENTATION OF NORWEGIAN INDICATORS -- QUALITY STANDARDS AND TARGET OUTPUTS BASED ON BENCHMARKING STUDIES IMPROVED BY A PROPOSED PROSPECTIVE BALANCED-SCORECARD MODEL FOR THE MONTRÉAL PUBLIC LIBRARIES SYSTEM -- BIX - THE BIBLIOTHEKSINDEX: STATISTICAL BENCHMARKING IN GERMAN PUBLIC LIBRARIES -- University Libraries -- LIBRARY STATISTICS DATABASE OF THE NATIONAL UNIVERSITY OF LA PLATA (ARGENTINA): A COOPERATIVE EXPERIENCE -- ONLINE STATISTICS FOR AUSTRALIAN, NEW ZEALAND AND ASIAN ACADEMIC LIBRARIES -- LIBQUAL CANADA 2007: SERVICE QUALITY BENCHMARKING ON A NATIONAL SCALE -- LES PROGRAMMES ET PROJETS COMMUNS SUR LES STATISTIQUES DANS LES BIBLIOTHEQUES UNIVERSITAIRES DU CANADA -- TEN YEARS OF EXPERIENCE WITH BENCHMARKING IN DUTCH ACADEMIC LIBRARIES -- UK HIGHER EDUCATION LIBRARY STATISTICS -- INTEGRATED APPROACH TO THE EVALUATION OF DIGITAL LIBRARIES: AN EMERGING STRATEGY FOR MANAGING RESOURCES, CAPABILITIES AND RESULTS -- Conclusions -- WHERE SHALL WE GO FROM HERE? …”

“…C3S2E '11 fourth International C* Conference on Computer Science & Software Engineering, Montreal, QC, Canada - May 16 - 18, 2011…”

“…17th ACM International Conference on Modeling, Analysis and Simulation of Wireless and Mobile Systems, Montreal, QC, Canada - September 21-26, 2014…”

“…This book constitutes the refereed proceedings of the 20 th International Conference on User Modeling, Adaptation, and Personalization, held in Montreal, Canada, in July 2012. The 22 long and 7 short papers of the Research Paper Track presented were carefully reviewed and selected from 101 submissions. …”