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Tabla de Contenidos: “…-- Share your vision and develop accountability -- Avoid criticising -- Be interested and interesting -- Story telling -- Build people up -- Express your values -- Manners Maketh Man -- Empathy and sincerity -- The art of diplomacy -- Words That Influence -- Use the language of your audience -- Use precise words -- Use sensory words -- Use positive words -- What's in a name? …”

Tabla de Contenidos: “…-- Don't squeeze too hard -- When emotions run high -- Answers often lie in focus groups -- From "unresponsive" to "caring" -- Maybe just some tweaking? -- Remember your manners -- Chapter six: Pricing design -- The design pricing formula -- Hourly rates or a set fee? …”