Tabla de Contenidos: “…Newsom -- Eurozone -- Eurovision 2010 : a security breach endangers Europe's largest TV show / Alfonso González-Herrero -- France -- An exceptional fraud at société générale / Thierry Libaert -- Germany -- The love parade in Duisburg : lessons from a tragic blame game / Andreas Schwarz -- Russia -- Turnaround in Russia : crisis communication campaign during the 2008 war in south Ossetia / Alexander G. …”

Tabla de Contenidos: “…Chapter 4: Northgate Information Solutions, a Victim of the Buncefield Oil Depot Disaster - Robert ClarkNorthgate''s reaction; Communications; Recovery of the Year; Lessons learned; What went well; What could have been done better; What did not go well; Other observations; Conclusion; Chapter 5: The Love Parade: Dusseldorf 2010 - Tony Duncan; Duisburg 2010; Pre-event issues - contingency, safety and security planning; Risk management; Government and non-governmental agency/stakeholder engagement; Legal aspects; Communications; The finger of blame; Lessons learned; What went well…”