Tabla de Contenidos: “…Chapter 15: Data StratificationChapter 16: Delphi Narrowing Technique; Chapter 17: Employee Involvement; Chapter 18: Facilitated Session; Chapter 19: Flowchart; Chapter 20: Force Field Analysis; Chapter 21: Graph; Chapter 22: Kano Model; Chapter 23: Motivation Management; Chapter 24: Negative Analysis; Chapter 25: Nominal Group Technique; Chapter 26: Organizational Change Management; Chapter 27: Organizational Process Consultation; Chapter 28: Organizational Process Improvement/Business Process Improvement; Chapter 29: Pareto Analysis; Chapter 30: Prioritization Matrices…”

Tabla de Contenidos: “…-- Empathy maps -- Finding a valuable problem -- Kano analysis -- Product vision -- Finding the opportunity -- Mapping JTBD and the value proposition -- Case study: Unparkr's jobs-to-be-done -- Key takeaways -- 3. …”

Tabla de Contenidos: “…Foundations of applied new product forecasting -- Introduction to applied new product forecasting -- Clarifying the terminology of product, service, and/or offering -- A new product forecasting directive -- Beginning the new product forecasting endeavor -- Types of new product estimates -- New product planning versus new product forecasting -- Types of new products -- New product forecasting techniques -- New product forecasting strategy : linking techniques to type of new product -- Key concepts -- Discussion questions -- New product development and new product forecasting: process and structure -- The new product development process -- Using teams to structure new product development -- The new product forecasting process -- Assumptions management -- S&op and new product forecasting -- Key concepts -- Discussion questions -- New product forecasting techniques -- Judgmental new product forecasting techniques -- Jury of executive opinion -- Sales force composite -- Scenario analysis -- Delphi method -- Assumptions-based modeling -- Using assumptions-based models to identify critical assumptions and examine risk -- Decision trees -- Markov process model -- Key concepts -- Discussion questions -- Customer/market research techniques for new product forecasting -- Concept testing -- Product use testing -- Market testing -- Conjoint analysis -- Quality function deployment -- The kano model -- Key concepts -- Discussion questions -- Time series techniques for new product forecasting -- Look-like analysis (analogous forecasting) -- Diffusion modeling -- Composite curve approach -- Key concepts -- Discussion questions -- Regression analysis for new product forecasting -- Correlation -- Regression analyses -- Final comments on regression analyses -- Key concepts -- Discussion questions -- Managerial considerations for applied new product forecasting -- Special topics in new product forecasting -- Understanding the launch phenomenon -- The launch cycle -- Pre-launch preparation : launch control protocol -- Launch tracking and the launch scorecard -- Special new product forecasting issues -- Key concepts -- Discussion questions -- New product forecasting benchmarks -- Review of literature on new product forecasting practices -- New product forecasting benchmarks -- Final observations -- Implications for your company's new product forecasting process -- Key concepts -- Discussion questions…”
Enlace del recurso

Tabla de Contenidos: “…METRICS -- VOICE OF THE CUSTOMER -- WHAT IS THE KANO MODEL? BACKGROUND -- WHAT IS? -- KANO MODEL -- PROCEDURE WHAT IS IT USED FOR? …”

Tabla de Contenidos: “…Day 2: Diverge Day 3: Decide ; Day 4: Prototype ; Day 5: Validate; Customer Development, Lean Startup, and Business Model Canvas ; Business Model Canvas ; Lean Canvas ; Conclusion; Chapter 4: Describe; Old-School Documentation; Product Vision; Elevator Pitch; Product Vision Box; Press Release; Product Roadmap; Product Backlog; Sprint Backlog; User Stories; Feature Prioritization; Kano Analysis; MoSCoW; Financial Measures; Pugh Matrix; Conclusions; Chapter 5: Design; Design as Differentiator?…”

Tabla de Contenidos: “…Go and Do -- Chapter 28. Kano Model -- Chapter 29. Laddering Up -- Chapter 30. …”

“…La historia del ser humano podría ser una historia de murallas: la de Babilonia, la Gran Muralla china, la de la mítica Troya, el muro de Adriano, el de los lamentos, la muralla fenicia, las de adobe de Kano, el «frío» muro de Berlín, la vergonzosa «pared» del gueto de Varsovia, la gran valla a orillas del río Grande... …”

Tabla de Contenidos: “…Interviews -- 49. KJ Technique -- 50. Kano Analysis -- 51. Key Performance Indicators -- 52. …”

Tabla de Contenidos: “…Part 1: The Agile Performance Holarchy -- Chapter 1: The API Is Broken -- Part 2: The Performance Circles -- Chapter 2: Performance Circle: Leading -- Chapter 3: Performance Circle: Providing -- Chapter 4: Performance Circle: Envisioning -- Chapter 5: Performance Circle: Crafting -- Chapter 6: Performance Circle: Affirming -- Chapter 7: Performance Circle: Teaming -- Part 3: Ceremonies and Techniques -- Chapter 8: Acceptance Testing -- Chapter 9: Agile Agreement -- Chapter 10: Agile Digs -- Chapter 11: Agile Partner Assessment -- Chapter 12: All Hands Raised -- Chapter 13: Arc of Conversation -- Chapter 14: Automated Build -- Chapter 15: Backlog Grooming -- Chapter 16: Best Practices Board -- Chapter 17: Big Room Planning / Release Zero -- Chapter 18: Brainstorming -- Chapter 19: Burn Down Chart -- Chapter 20: Confirmation -- Chapter 21: Continuous Deployment -- Chapter 22: Continuous Integration -- Chapter 23: Class, Responsibilities, Collaborators (CRC) Cards -- Chapter 24: Daily Stand-Up -- Chapter 25: Definition of Done -- Chapter 26: Definition of Ready -- Chapter 27: Dot Voting -- Chapter 28: Epics -- Chapter 29: Evaluation -- Chapter 30: Frequent Releases -- Chapter 31: Gemba Walks -- Chapter 32: Gemba Kaizen -- Chapter 33: Goal, Question, Metric (GQM) -- Chapter 34: Incremental Development -- Chapter 35: Kamishibai (Board and Cards) -- Chapter 36: Kanban Board -- Chapter 37: Kano Model -- Chapter 38: Lean Coffee -- Chapter 39: Mob Programming -- Chapter 40: Obeya Room -- Chapter 41: Open Space Technology -- Chapter 42: Pair Programming -- Chapter 43: Peer Reviews -- Chapter 44: Planning Poker -- Chapter 45: Product Backlogs -- Chapter 46: Product Scenarios -- Chapter 47: Project (Team) Chartering -- Chapter 48: Prototyping/Spike -- Chapter 49: Release Planning -- Chapter 50: Retrospectives -- Chapter 51: Review -- Chapter 52: Roles and Accountabilities Game -- Chapter 53: Scrum of Scrums -- Chapter 54: Scrum Wall / Scrum Board -- Chapter 55: Self-Selection/Self-Subscription -- Chapter 56: Spike (Design Spike) -- Chapter 57: Sprint -- Chapter 58: Sprint Demo -- Chapter 59: Sprint Planning -- Chapter 60: Stakeholder Identification and Management -- Chapter 61: State of the Team -- Chapter 62: SWOT Analysis (Strengths, Weaknesses, Opportunities, Threats) -- Chapter 63: Team Agreement -- Chapter 64: Team Estimation Game -- Chapter 65: Team Room Set-Up -- Chapter 66: Technical Debt -- Chapter 67: Test-Driven Development -- Chapter 68: Three Diverse Humans -- Chapter 69: Training -- Chapter 70: Unit Testing -- Chapter 71: Velocity -- Chapter 72: Visual Information Management -- Part 4: Next Steps for Leaders -- Chapter 73: Using the Agile Performance Holarchy -- Appendix A: Quick Reference Tables -- Glossary…”

Tabla de Contenidos: “…Sanyaolu 1896-1960: A Yoruba merchant prince in Metropolitan Kano -- Introduction -- Sanyaolu as a business magnate -- Sanyaolu as a community leader and nationalist -- His death -- Conclusion…”

Tabla de Contenidos: “…Herramienta 41 Diagrama de expectativas de los clientesHerramienta 42 Diagrama de Kano; Herramienta 43 La trayectoria del cliente; Herramienta 44 Matriz de la calidad; Dominar el diseño y la producción; Herramienta 45 Análisis funcional del producto; Herramienta 46 MFAE del producto; Herramienta 47 MFAE del proceso; Herramienta 48 El CEP; Herramienta 49 Cálculo de capacidad; Herramienta 50 Plan de control o plan de vigilancia; Herramienta 51 Cartas de control; Herramienta 52 Las 5S; Estimular la calidad en forma cotidiana; Herramienta 53 Pirámide de Maslow…”

Tabla de Contenidos: “…Chapter 6: Analytical Problem-Solving Tools -- 6.1 Flowcharting -- 6.2 Check Sheets -- 6.3 Cause-and-Effect Diagram -- 6.4 Histogram -- 6.5 Pareto Chart -- 6.6 Scatter Diagram -- 6.7 Control Charts -- 6.8 Discussion -- Chapter 7: DMAIC Basics -- 7.1 Overview of DMAIC -- 7.2 Practice Exercises -- Chapter 8: Define -- 8.1 Process Mapping -- 8.2 Project Charter -- 8.3 SWOT Analysis -- 8.4 Critical to Quality -- 8.5 SIPOC Diagram -- 8.6 Quality Function Deployment -- 8.7 DMAIC WBS -- 8.8 Affinity Diagram -- 8.9 Kano Model -- 8.10 Discussion -- Chapter 9: Measure -- 9.1 Detailed Process Map…”

Tabla de Contenidos: “…3.2.1 Die richtige Einstellung finden -- 3.2.2 Ein Bedürfnis entdecken -- 3.2.3 Verwendung von Empathie- und Konsumkettenkarten -- Empathiekarte -- Konsumkettenkarte -- 3.2.4 Konkretisierung des Bedarfs -- 3.2.5 Auswahl eines primären Bedarfs -- 3.3 Beschreiben Sie Nutzer und Kunden mit Personas -- 3.3.1 Eine Persona-Vorlage -- 3.3.2 Tipps zur Erstellung effektiver Personas -- 3.4 Heben Sie Ihr Produkt hervor -- 3.4.1 Das Strategie-Canvas -- 3.4.2 Das Kano-Modell -- 3.4.3 Das Eliminate-Reduce-Raise-Create (ERRC)-Raster -- 3.5 Erfassen Sie Ihre Strategie mit dem Product Vision Board…”

Tabla de Contenidos: “…Financial Measures -- Comparing Returns -- Summary -- Discussion Questions -- Chapter 11: Prioritizing Desirability -- Kano Model of Customer Satisfaction -- Relative Weighting: Another Approach -- Summary -- Discussion Questions -- Chapter 12: Splitting User Stories -- When to Split a User Story -- Splitting across Data Boundaries -- Splitting on Operational Boundaries -- Removing Cross-Cutting Concerns -- Don't Meet Performance Constraints -- Split Stories of Mixed Priority -- Don't Split a Story into Tasks -- Avoid the Temptation of Related Changes -- Combining Stories -- Summary -- Discussion Questions -- Part IV: Scheduling -- Chapter 13: Release Planning Essentials -- The Release Plan -- Updating the Release Plan -- An Example -- Summary -- Discussion Questions -- Chapter 14: Iteration Planning -- Tasks Are Not Allocated During Iteration Planning -- How Iteration and Release Planning Differ -- Velocity-Driven Iteration Planning -- Commitment-Driven Iteration Planning -- My Recommendation -- Relating Task Estimates to Story Points -- Summary -- Discussion Questions -- Chapter 15: Selecting an Iteration Length -- Factors in Selecting an Iteration Length -- Making a Decision -- Two Case Studies -- Summary -- Discussion Questions -- Chapter 16: Estimating Velocity -- Use Historical Values -- Run an Iteration -- Make a Forecast -- Which Approach Should I Use? …”

Tabla de Contenidos: “…Iterations, Qualification, and Release to Product -- Summary: Addressing Schedule Risk -- Chapter 7 Gathering Voice of the Customer to Prioritize Tehnical Requirments -- Importance and Position within DFSS Flow -- VOC Purpose and Objectives -- The VOC Gathering (Interviewing) Team -- Customer Selection -- Voices and Images -- Customer Interview Guide -- Planning Customer Visits and Interviews -- Customer Interviews -- KJ Analysis: Grouping, Structuring and Filtering the VOC -- Identifying Challenging Customer Requirements (NUDs) -- Kano Analysis -- Validation and Prioritization of Customer Requirements -- Translating Customer Requirements to System Requirements: The System-Level House of Quality -- Constructing a House of Quality -- Summary: VOC Gathering-Tying It All Together -- Chapter 8 Concept Generation and Selection -- Position within DFSS Flow -- Concept Generation Approaches -- Brainstorming and Mind-Mapping -- TRIZ -- Alternative Architecture Generation: Hardware and Software -- Generation of Robust Design Concepts -- Consideration of Existing Solutions -- Feasibility Screening -- Developing Feasible Concepts to Consistent Levels -- Concept Selection -- Summary -- Appendix: Kansei Engineering -- Chapter 9 Identification of Critical Parameters and FMEA -- Position within DFSS Flow -- Definition of a Critical Parameter -- Considerations from VOB and Constraints -- Prioritization and Selection of Critical Parameters -- FMEA -- Software FMEA Process (Software Systems, Software Subsystems, and Software Components FMEA) -- Software FMEA Implementation Case Study -- Considerations of Reliability and Availability -- Examples of Critical Parameters -- Summary -- Appendix: Software FMEA Process Documentation -- Chapter 10 Requirements Flow-Down -- Position within DFSS Flow -- Flow-Down for Hardware and Software Systems…”

Tabla de Contenidos: “…Customer requirements and their technical assessment -- Skills and knowledge of process -- Conclusion -- Annexure 9A -- Annexure 9B -- Annexure 9C: Note on Juranian classification of quality needs -- Stated needs and real needs -- Perceived needs -- Cultural needs -- Needs traceable to unintended use -- Human safety -- User friendly -- Annexure 9D: Analysis of customer requirements and their seriousness -- Chapter 10: Process Analysis: Customer Interface -- Customer link -- Scrutiny of customer needs -- Customer interface -- Culture of concern for customer -- Cost-effectiveness -- Profit -- Customer dissatisfaction and satisfaction -- Kano's analysis -- Customer trust and confidence -- Value addition to customer -- Discovering and knowing customers -- Customers' view-new products and service -- Lead customer -- Listening to customers -- Conclusion -- Chapter 11: Failure Mode Effect Analysis -- Background -- Purpose -- Meaning of FMEA -- Analysis -- Severity (S) -- Occurrence (O) -- Detection (D) -- Format for analysis -- Action phase -- Glossary of failure modes and causes -- Conclusion -- Annexure 11A -- Annexure 11B: Failure mode reference list -- Typical key words and phrases -- Section C: Measurement of Process Defect Level and Process Cycle Efficiency -- Chapter 12: Basics of Six Sigma Technique -- Background -- Thought process of Six Sigma -- Process, quality characteristic and specification -- Specification, variation, process capability -- Process capability and quality system -- Statistical control -- Normal law -- Specification, process capability, defects and key thoughts of Six Sigma technique -- Process capability and Sigma value of the process -- Obtaining the Sigma value of a process: z value from defect rate -- z Table and its use -- Illustrative examples: calculating z value from defect data -- Illustration 1 -- Illustration 2.…”

Tabla de Contenidos: “…Crosby -- 3.12 Yoshio Kondo -- 3.13 Shigeru Mizuno -- 3.14 Yoji Akao -- 3.15 Noriaki Kano -- 3.16 Masaaki Imai -- 3.17 Claus Möller -- 3.18 Blanton Godfrey -- 3.19 Clarence Irwing Lewis -- 3.20 David Garvin -- 3.21 Dorian Shainin…”

Tabla de Contenidos: “…Sample Questions -- Notes -- Chapter 3 Continuous Improvement Tools for Smart Manufacturing -- Introduction -- Voice of the Customer in the Age of Smart Manufacturing -- Voice of the Customer Using Net Promoter Score -- Voice of the Customer Using the Delphi Technique -- Voice of the Customer Using the Kano Model -- Affinity Diagrams to Organize Many Ideas into Common Themes -- Critical to Quality to Convert the VOC to Measurable Objectives -- Types of Data -- Benchmarking -- Process Maps -- Types of Process Maps -- SIPOC -- Process Maps with Decision Points -- Process Maps with Swim Lanes -- Limited Data Collection and the Hawthorne Effect Impacting Process Mapping -- Value Stream Maps to Eliminate Waste -- Value-Added Activity versus Non-Value-Added Activity -- Root Cause Analysis Using a Fishbone Diagram and Risk Matrix -- Root Cause Analysis Using the Five Whys -- Changes Coming to Root Cause Analysis with Smart Technologies -- Pareto Chart -- Kanban Pull System -- Poka-Yoke to Error-Proof Processes and Products -- Five S -- Heijunka -- Plan-Do-Check-Act -- Kaizen -- Setup Time Reduction Using Single Minute Exchange of Dies -- Gage Repeatability and Reproducibility (Gage R&amp -- R) -- Failure Modes and Effects Analysis (FMEA) to Solve Complex Problems -- Pugh Matrix to Design New Processes and Products -- Quality Function Deployment (House of Quality) -- History of QFD -- Structure of the House of Quality Used in QFD -- Building a House of Quality -- Benefits of Using QFD -- Using QFD in Combination with the Pugh Matrix -- Smart Technologies to Automate QFD -- Summary -- Sample Questions -- Notes -- Chapter 4 Improving Supply Chain Resiliency Using Smart Technologies -- Introduction -- Supply Chain Resilience -- Supply Chain Risk Heat Maps -- Supply Chain Mapping at a Macro and Micro Level -- Preferred Supplier Programs…”

Tabla de Contenidos: “…Intro -- Title page -- Copyright -- Forewords -- Foreword -- Preface -- Acknowledgments -- About the Author -- 1 Introduction to Quality Planning -- 1.1 Quality Definitions -- 1.1.1 Meaning of Quality -- 1.1.2 End-customer Centricity -- 1.1.3 Dimensions of Product and Service Quality -- 1.1.4 Discussion of Service Quality -- 1.2 Quality System -- 1.2.1 Quality Management System -- 1.2.2 Discussion of QMS -- 1.2.3 Quality Target Setting -- 1.2.4 Cost of Quality -- 1.3 Quality Planning -- 1.3.1 Planning Process Overview -- 1.3.2 Considerations in Quality Planning -- 1.3.3 Quality-planning Guideline (APQP) -- 1.3.4 Service Quality Planning -- Summary -- Exercises -- References -- 2 Strategy Development for Quality -- 2.1 Strategic Management -- 2.1.1 Overview of Strategic Management -- 2.1.2 Hoshin Planning Management -- 2.1.3 Implementation Considerations -- 2.2 Risk Management and Analysis -- 2.2.1 Risk Management Overview -- 2.2.2 Risks and Treatments -- 2.2.3 Risk Evaluation -- 2.2.4 Event Tree, Fault Tree, and Bowtie Analysis -- 2.3 Pull and Push Strategies -- 2.3.1 Pull or Push -- 2.3.2 Innovation-push -- 2.3.3 Challenges to Pull and Push -- Summary -- Exercises -- References -- 3 Customer-centric Planning -- 3.1 Goal: Design for Customer -- 3.1.1 Customer-driven Development -- 3.1.2 Product/Process Characteristics -- 3.2 Quality Category to Customer -- 3.2.1 Must-be Quality and Attractive Quality -- 3.2.2 Kano Model -- 3.3 Quality Function Deployment -- 3.3.1 Principle of QFD -- 3.3.2 QFD Applications -- 3.3.3 More Discussion of QFD -- 3.4 Affective Engineering -- 3.4.1 Introduction to Affective Engineering -- 3.4.2 Discussion of AE -- 3.4.3 Applications of AE -- Summary -- Exercises -- References -- 4 Quality Assurance by Design -- 4.1 Design Review Process -- 4.1.1 Introduction to Design Review -- 4.1.2 Design Review Based on Failure Mode…”