Tabla de Contenidos: “…Learn to say NOGet organized; Distinguish between urgent and important; Plan your day every morning; Find someone to talk to; Sign up for formal training and education; Summary; References; Chapter 3:Basic Skills, Traits, and Competencies of a Manager; Skills, traits, talents, and competencies; Skills; Traits; Talents; Competencies; Top skills, traits, and competencies expected of a manager; Love of working with people; Easy to approach; Myth: I'm easy to approach, I have an open door policy; Farmer mentality: sow, nurture, grow, reap; Myth: fast moving managers-in a tearing hurry…”