“…Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. …”

Tabla de Contenidos: “…. -- 466 p. ; T. XI Mas honor que honores. Lucas Garcia. Obrar bien ... que Dios es Dios. …”

Tabla de Contenidos: “….- CARTA DEL DOCTOR SEWARD AL HONORABLE (...); XI.- EL DIARIO DE LUCY WESTENRA ; XII.- DEL DIARIO DEL DOCTOR SEWARD; XIII.. …”

Tabla de Contenidos: “…Sans Travé -- Com recordo el meu oncle / per Ramon Requesens Queralt -- En honor i memòria de Mn. Pau Queralt i Gaya / per Mn. …”

Tabla de Contenidos: “…La idea de libertad en el marco del proceso de independencia : una historia de apropiación en la figura de Antonio Nariño / Eduard Esteban Moreno Trujillo -- El bicentenario de la independencia visto desde una "provincia realista" : patriotas y realistas en Santa Marta - Colombia, 1810-1823 / Joaquín Viloria De la Hoz -- Ceremonias festivas y fúnebres en honor a los miembros del Ejército Libertador en el Caribe neogranadino después de los hechos de 1819 / Édgar Rey Sinning -- Ecos del bicentenario de la Gran Colombia : notas para un análisis de la génesis del latinoamericanismo / Carlos Mario Manrique Arango, Leonor Arlen Hernández Fox -- Estado nación y pueblos indígenas / Jesús Alfonso Flórez López…”

Tabla de Contenidos: “…REFLEXIONES SOBRE LA NOBLEZA ESPAÑOLADEL SIGLO XXIRIQUEZA, HONOR Y POSICIÓN SOCIAL:LA NOBLEZA DE LA NUEVA ESPAÑA, 1520-1820…”

Tabla de Contenidos: “…Between the cracks of history -- Classroom definitions of folklore / Defining folklore for my students / Folklore and cinema / Toward a definition of folk culture / Folklore fieldwork on the Internet : some ethical and practical considerations / Beginning within : teaching folklore the easy way / The honored dead : the ritual of police burial / Meaner than Hell! …”

Tabla de Contenidos: “…How I became the student of the father of modern management -- Drucker in the classroom -- What everybody knows is frequently wrong -- Self-confidence must be built step-by-step -- If you keep doing what worked in the past you're going to fail -- Approach problems with your ignorance--not your experience -- Develop expertise outside your field to be an effective manager -- Outstanding performance is inconsistent with fear of failure -- The objective of marketing is to make selling unnecessary -- Ethics, honor, integrity and the law -- You can't predict the future, but you can create it -- We're all accountable -- You must know your people to lead them -- People have no limits, even after failure -- A model organization that Drucker greatly admired -- The management control panel -- Base your strategy on the situation, not on a formula -- How to motivate the knowledge worker -- Drucker's principles of self-development…”