Tabla de Contenidos: “…Introduction: the best way to improve your customer experience is to improve your employee experience -- Culture : more than just an HR thing -- Culture hacking habit : every manager is responsible for their team, department, or company culture -- Values : not some philosophical BS -- Culture hacking habit : define team or company values as the foundation of your employee experience and culture -- Selection : the right fit over a warm body -- Culture hacking habit: ensure you select new employees who are a cultural fit as much as a job fit -- Orientation and onboarding : your sink or swim strategy is a terrible waste of talent -- Culture hacking habit: introduce and immerse your new employees so they are emotionally connected to the company and are set up for success -- Performance management : how we fail to maximize our employees? …”

Tabla de Contenidos: “…Chapter 3: Setting Up Shop (II)Introduction; Finding the Money; Choosing the Right Chinese Business Partner(s); Conclusion; Chapter 4: Targeting the Right Customers . . . and Getting Paid; Introduction; Targeting the Right Customers; Getting Your Customers to Pay You; Conclusion; Chapter 5: Human Resource Challenges; Introduction; Strengths and Weaknesses of Chinese Employees; Bridging the Skills Gap: Training, Training, Training; Training Strategies for Mid-level Managers and Senior Staff; Recruitment and Retention Challenges; HR Strategies: Selling "Small is Beautiful"…”

Tabla de Contenidos: “…Take the Continuity Assessment""""Scoring the Continuity Assessment""; ""Start with the Essentials""; ""Crisis Management Team""; ""Crisis Management Team Support""; ""Call Cascades""; ""Create an Instant Basic Business Continuity Plan""; ""Key Contacts and Roles""; ""How to Assess a Situation""; ""Day 0 Action Plan""; ""Call Cascade""; ""Assembly Points""; ""Directions to Recovery Sites""; ""IT Plan""; ""Communications Plan""; ""HR Plan""; ""Battle Box Contents""; ""Senior Management Involvement""; ""Employee Buy-in Plan""; ""Action Plan""…”

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Tabla de Contenidos: “…-- Your Role in Leading Change -- Random Thought: Cement Mixers -- Key Functions and Relationships to Develop -- HR -- 10 Specific Questions You'll Need to Address with HR -- Manufacturing and Other Front-Line Employees -- Engineering and Design -- Story Time: After the Echo -- Quality -- Supply Chain -- Story Time: Toyota and the Canadian Pacific Railway (CPR) -- Random Thought: Howdy Pardner! …”

Tabla de Contenidos: “…Developing Competency Models -- Examples of HR Competencies -- Competency-based Performance Management Systems -- Essential Elements of Performance-based Competency -- Competency Dictionary -- Summary -- Key Words -- General Review Questions -- Critical Review Question -- References -- Case Study -- Chapter 8: Performance-based Compensation -- Introduction -- Definitions -- Various Concepts of Compensation -- Determining Compensation Through Job Evaluation -- Incentive Schemes -- Performance-related Compensation Design -- Benefits of Performance-based Compensation -- Performance-related Pay -- Problems in Monitoring the PRP -- Selection of Appropriate Performance Appraisal Tools -- Perceptual Differences Between the Managers and the Employees -- Lack of Participation of Employees in Designing PRP -- Compensation Broadbanding Using PMS Results -- Compensation Design Through Skill-based Programmes -- Major Obstacles to the Introduction of Skill-based Pay -- Application of Skill-based Pay -- Competency-based Pay -- Obstacles in Introducing Performance-related Pay -- Performance Guide Charts -- Use of Performance Criteria for Designing Executive Compensation -- Calibration of Executive Compensation to Performance -- Performance Measurement in Executive Incentive Programmes -- Summary -- Key Words -- General Review Questions -- Critical Review Question -- References -- Case Study -- Chapter 9: Performance-based Career Planning, Career Development, and Succession Plans -- Introduction -- Definitions and Concepts -- Important Elements of Career -- Meaning and Overview of Career Development -- Importance of Career Development -- Significance and Advantages of Career Development -- Purposes and Objectives of Career Development -- Types of Career Development Programmes -- Difference Between Career Development and Career Planning…”

Enlace del recurso

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“…Author Jack Altman, cofounder and CEO of Lattice, an award-winning HR and performance management platform, shows you how to: Establish the values that will form the bedrock of your organization Develop feedback processes that help employees feel heard, supported, and equipped to succeed Monitor the breadth and depth of employee engagement in your company Use the data and insights created by your People Strategy to drive business results Perfect for executives, managers, and human resource professionals, People Strategy also belongs on the bookshelves of anyone with even an interest in how to develop, nurture, and unlock the potential of their employees and colleagues." -- Publisher's description…”

“…Customer relationship management is a critical part of any business, and it encompasses everything from business strategy and HR to sales, marketing, events, and more. Solutions exist for businesses of any size, but how do you know which one is right for you? …”

“…PRIMER""Latino Talent is a must-read for diversity and HR executiv…”

“…It makes available to hard-pressed HR directors, talent managers, and learning and development professionals the fruits of very practical research into what is working in organisations and how they might maximise the value for money they get from their investment in internal coaches…”

“…She argues that the old standbys of corporate HR--annual performance reviews, retention plans, employee empowerment and engagement programs--often end up being a colossal waste of time and resources. …”

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