“…This is the book students of global social policy and policy-makers have been waiting for." — Ian Gough FAcSS FRSA, Visiting Professor in CASE and Associate of GRI, London School of Economics; Emeritus Professor, University of Bath, UK "This is a sophisticated analysis which will stimulate future theoretical and empirical work on social protection around the world. …”

“…A very valuable addition to the growing literature of business analysis.' James Cadle FRSA, FBCS CITP, MAPM , Director and Company Secretary, AssistKD ----- 'Technology is evolving at an ever increasing rate and as it does, the challenges of the organisation to constantly adapt and provide relevant solutions to the customer increase. …”