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Enlace del recurso

Enlace del recurso

“…PISA 2015 Results (Volume I): Excellence and Equity in Education, is one of five volumes that present the results of the PISA 2015 survey, the sixth round of the triennial assessment. …”

Tabla de Contenidos: “…The triple crown quest: excellent, ethical, and enduring -- Head and heart -- The colors -- Steel and velvet -- Stewards -- Alignment -- Breakdowns -- Turnarounds -- Startups -- Social impact -- Snapshots -- At the post…”

Tabla de Contenidos: “…Chapter 1: The Customer Success Center of Excellence -- Chapter 2: CS Business and Operational Models -- Chapter 3: Key Customer Success Workflows and Processes -- Chapter 4: Customer Onboarding: A Methodology. -- Chapter 5: Key Metrics and Beyond -- Chapter 6: Making Sense of Data -- Chapter 7: Designing for Scale -- Chapter 8: Role of CS Operations in Scaling a CS Practice -- Chapter 9: Extending CS CoE -- Chapter 10: Where are We Heading? …”

Tabla de Contenidos: “…VALUE BY DESIGN: Developing Clinical Microsystems to Achieve Organizational Excellence; CONTENTS; FIGURES AND TABLES; FOREWORD; PREFACE: IMPROVEMENT AT THE FRONT LINE OF CARE; ACKNOWLEDGMENTS; THE EDITORS; THE CONTRIBUTORS; CHAPTER 1: INTRODUCING CLINICAL MICROSYSTEMS; CHAPTER 2: PARTNERING WITH PATIENTS TO DESIGN AND IMPROVE CARE; CHAPTER 3: IMPROVING SAFETY AND ANTICIPATING HAZARDS IN CLINICAL MICROSYSTEMS; CHAPTER 4: USING MEASUREMENT TO IMPROVE HEALTH CARE VALUE; CHAPTER 5: STARTING THE PATIENT'S CARE IN CLINICAL MICROSYSTEMS; CHAPTER 6: DESIGNING PREVENTIVE CARE TO IMPROVE HEALTH…”

“…It’s time for businesses to find the tools that will help them excel. A turnaround expert, Marvin Davis has made a career out of transforming underperforming companies. …”

Tabla de Contenidos: “…The Executive and the Elephant: A Leader's Guide for Building Inner Excellence; Contents; Preface; Acknowledgments; Part One: The Two Selves; Chapter 1: The Problem of Managing Yourself; Chapter 2: Recognize Your Two Selves; Part Two: Ways You May Mislead or Delude Yourself; Chapter 3: Three Tendencies That Distort Your Reality; Chapter 4: Every Leader's Six Mental Mistakes; Part Three: How to Start Leading Yourself; Chapter 5: Engage Your Intention; Chapter 6: Follow Through on Your Intentions; Chapter 7: Calm Down to Speed Up; Chapter 8: Slow Down to Stop Your Reactions…”

“…Liz Fong-Jones on cultivating production excellence…”