“…Experienced facilitators and consultants Rodney Napier and Eli Sharp describe 13 classic designs, such as the Future Search, Collapsing Consensus, and Genie in the Bottle. …”

“…If what we make doesn't feel fast, then no amount of optimization counts. Eli Fitch breaks down the psychology of how users perceive time and how we can combine that knowledge with clever use of animation, unconventional event listeners, and predictive design to make our experiences seem faster than they actually are…”