“…Electronic books…”

Tabla de Contenidos: “…-- Evaluating the Expert -- Levels of Expertise -- Capturing Single Versus Multiple Experts' Tacit Knowledge -- Advantages and Drawbacks of Using a Single Expert -- Pros and Cons of Using Multiple Experts -- Developing a Relationship with Experts -- Creating the Right Impression -- Understanding the Expert's Style -- Preparing for the Session -- Approaching Multiple Experts -- Deciding Where to Hold the Sessions -- Fuzzy Reasoning and the Quality of Knowledge Capture -- Analogies and Uncertainties in Information -- Understanding Experience -- The Language Problem -- The Interview As a Tool -- Types of Interviews -- Guide to a Successful Interview -- Setting the Stage and Establishing Rapport -- Phrasing the Questions -- Question Construction -- Thing to Avoid -- Reliability of Information from Experts -- Errors Made by the Knowledge Developer -- Problems Encountered During the Interview -- Ending the Interview -- Issues to Assess -- Rapid Prototyping in Interviews -- Benefits and Drawbacks -- Implications for Knowledge Management -- Summary -- Terms to Know -- Test Your Understanding -- Knowledge Exercises -- References -- Chapter 6: Other Knowledge Capture Techniques -- In a Nutshell -- Overview -- On-Site Observation -- Brainstorming -- Electronic Brainstorming -- Protocol Analysis -- What Is a Scenario? …”