“…Topics include: Business plans vs management systems Management system frameworks: standardization, ISO standards: Quality -- ISO 9001, Environment -- ISO 14001, OHSAS 18001, Integrated Management Systems Three Steps for Process Development: Identify, Insure, Improve Focus for the Organization: Compliance Costs, Best Practices, Strategic Planning Support -- Resources: Innovation, Engagement, Succession Planning Data as a Valuable Resource Operation: Process Risks, Management System Control Plan, E-commerce, Enterprise Resource Planning (ERP), Green Awareness-Eco Design, Automated Controls, Cloud Computing Performance Evaluation -- Monitor, Measure, Analyze, Audit, Management Review Competitive Landscape The constant need to improve internal processes and move toward business sustainability and quality standards is a major stressor for governments and businesses. …”