Materias:

“…Every Time You know that how you begin a business conversation or meeting sets the stage for success. But coming up with just the right words can be another matter. …”

“…Drawing on her many years as a consultant and coach to leaders and executives, the author explains: why we turn to ineffective tactics when the heat is on; how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in; ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged; strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions; and how to get through the hardest conversations with your reputation and relationships intact…”