Tabla de Contenidos: “…"I-Me-My-Mine"Action Verbs and Cause-and-Effect Phrases; Language to Avoid; Chapter 12: Handling Q&A with Credibility and Finesse; Techniques for Handling Questions and Answers Like a Pro; Dealing with Difficult Decision Makers and Tough Questions; Objection-Handling Techniques; SECTION IV: Seizing Every Opportunity to Persuade Decision Makers; Chapter 13: Planning and Conducting Powerful Conversations; What Is a Powerful Conversation?; Conducting Powerful Conversations: A Four-Step Process; RELATE to Create Powerful Conversations…”

“…Learn how conversational AI has evolved from primitive chatbots to virtual assistants and beyond Understand how a robust conversational AI can strengthen automated customer service functions—a current pain point for customers and agent alike See how an assistant can offer similar benefits to your employees…”