“…It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations…”

“…IntroductionEnergy, Work, And PowerHuman EnergyThe Energy BalanceFireFirewoodCombustion For Home ComfortWaterwheelsWind EnergyThe Steam EngineHeat And Thermal EfficiencyIntroduction To ElectricityHow Electricity Is GeneratedImpacts Of Electricity On SocietyElectricity From Falling WaterElectricity From SteamEnergy For TransportationPetroleum And Its ProductsGasolineThe Impact Of The AutomobileJet Engines And Jet FuelDiesel Engines And Diesel FuelAtomic EnergyNuclear Power PlantsThe Nuclear ControversyEnergy And The EnvironmentAcid RainVehicle Emissions And Emissionless VehiclesGlobal Climate C…”

“…But today’s leaders in the C-suite demand greater accountability. They want to know that they are getting a return on their marketing investment. …”