“…Here, author Paul Cummings shares one of the most comprehensive goal setting systems ever put into print. Based on the key U.B.U. process—Understand who you are, Be true to yourself, and always be Unique—this framework gives you the power to transform your life. …”

“…Introducing the Kano ModelCase-in-Point: Power of Kano in Action Case-in-Point: Delightful Service C.I.P. 1 C.I.P. 2 Case-in Point: Performing C.I.P. 1 C.I.P. 2a C.I.P. 2bShifting FocusCase-In-Point: Communication and ContextCase-in-Point: Explicit versus Implicit NeedsCase-in-Point: Voice of the Customer External Customer Internal CustomerCase-in-Point: Internal CustomersPlanning Tools20 KeysInverse Ishikawa (Fishbone) Diagram ResultsHoshin Kanri X-MatrixQuality Function Deployment (QFD) DirectionsDeployment ToolsImplementa…”

“…Eine spannende Schrift kann aber auch dazu inspirieren, z.B. ein Logo zu entwerfen oder diese f|r eine Zeichnung zu verwenden. …”