Enlace del recurso

“…About face. Español…”

Tabla de Contenidos: “…Magnum Impulse -- Worlds within worlds -- Mental manifests -- PART III. About Face -- Cutting copy -- Global designs -- A thousand pictures -- Conclusion: spirits in a digital world…”

Tabla de Contenidos: “…Cover; Contents; Series Editors' Introduction; Preface; Chapter 1 - Face Management in Interpersonal Relationships; Chapter 2 - Embarrassing Predicaments; Chapter 3 - Managing Vulnerability in Escalating Relationships; Chapter 4 - Managing Problematic Episodes in Established Relationships; Chapter 5 - Facework in Relationship Disengagement; Chapter 6 - Relationships: About Face; References; Index; About the Authors…”

Tabla de Contenidos: “…TABLE OF CONTENTS; INTRODUCTION; CHAPTER ONE -- MILTON AND HUME; CHAPTER TWO -- ""LEASHED IN LIKE HOUNDS""; CHAPTER THREE -- INGRATITUDE; CHAPTER FOUR -- PRIDE; CHAPTER FIVE -- HUME''S ABOUT-FACE; CHAPTER SIX -- A FRESH START; CHAPTER SEVEN -- GLORY AND HONOR IN HOBBES; CHAPTER EIGHT -- JULIUS CAESAR; CHAPTER NINE -- THE RING OF GYGES; CHAPTER TEN -- MEGALO JUNIOR AND THE WISDOM OF LIFE; Section One: Bostock; Section Two: McDowell; CHAPTER ELEVEN -- OSTRACISM; CHAPTER TWELVE -- CONCLUSION; THE SIMLE OF ACHILLES AND MILTON''S EVE: AN EPILOGUE; SHORT BIBLIOGRAPHY…”
Click para texto completo desde fuera UPSA
Click para texto completo desde UPSA

“…In this track, we are going to talk about face-to-face customer service, what it means and entails and why it is important. …”

Tabla de Contenidos: “…Intro -- Foreword -- Acknowledgments -- Introduction -- STEP 1: FIND OUT WHAT IS AVAILABLE -- STEP 2: COLLECT A COMPLETE SET OF MATERIALS -- STEP 3: COMPARE YOUR INTENDED USE TO INSTRUMENT CHARACTERISTICS -- STEP 4: EXAMINE THE FEEDBACK SCALES -- STEP 5: FAMILIARIZE YOURSELF WITH THE INSTRUMENT-DEVELOPMENT PROCESS -- STEP 6: LEARN HOW ITEMS AND FEEDBACK SCALES WERE DEVELOPED -- STEP 7: FIND OUT HOW CONSISTENT SCORES TEND TO BE -- STEP 8: ASSESS BASIC ASPECTS OF VALIDITY-DOES THE INSTRUMENT MEASURE WHAT IT CLAIMS TO MEASURE? -- STEP 9: THINK ABOUT FACE VALIDITY -- STEP 10: EXAMINE THE RESPONSE SCALE -- STEP 11: EVALUATE THE FEEDBACK DISPLAY -- STEP 12: UNDERSTAND HOW BREAKOUT OF RATER RESPONSES IS HANDLED -- STEP 13: LEARN WHAT STRATEGIES ARE USED TO FACILITATE INTERPRETATION OF SCORES -- STEP 14: LOOK FOR DEVELOPMENT AND SUPPORT MATERIALS -- STEP 15: COMPARE COST-VALUE FOR THE PRICE -- STEP 16: CONSIDER LENGTH A MINOR ISSUE -- Conclusion -- References -- Suggested Readings -- Glossary of Terms -- Instrument Evaluation Checklist…”

Tabla de Contenidos: “…; 14 Sins of the Father; 15 First and Whoremost; 16 Choices and Higher Voices; 17 Bye School; 18 Heads Up; 19 Driving on the Wrong Side of the Road; 20 An English Soap Opera; 21 The Final About-Face; 22 Labor Pains…”

Tabla de Contenidos: “…-- Severus and Mater Castrorum -- Severus and the Military (and Julia Domna) -- About Face! -- Conclusion -- chapter 2. Romancing Romans : Julia Domna and the Populus Romanus -- The Nature of the Sources -- The Princeps and the Plebs -- The Roman Populace, Public Demonstrations and Divine Inspiration -- Severan Propaganda and the Urban Plebs -- Julia Domna in Severan Propaganda -- Severus, the populus Romanus and the Collegia -- And Julia Domna? …”

Tabla de Contenidos: “…Intro -- Cover -- Title Page -- Copyright Page -- Dedication -- Contents -- Let Me Prey: The Workplace Bully's Manifesto -- Author's Note -- Prologue -- Part I: RECOGNIZE The Fundamentals of Workplace Bullying -- 1 From the Playground to the Boardroom -- 2 What Bullying Isn't -- 3 Your Response Options -- 4 Know Thy Bully -- 5 There's No Reasoning with the Unreasonable -- Part II: UNDERSTAND The Cultural Context of Workplace Bullying -- 6 Culture -- 7 Sexism Plus Scarcity Equals Shame -- 8 The Three Types of Valuable Relationships: Allies, Sponsors, and Mentors -- 9 There's No "I" in "Team" -- 10 Being Invited Is Not the Same as Being Included -- 11 What You're Experiencing Is Trauma -- Part III: STUDY The Xs and Os of Workplace Bullying -- 12 The In-Your-Face Bully -- 13 The Rat-Face Bully -- 14 The Two-Face Bully -- 15 The About-Face Bully -- 16 The Gaslighter -- Part IV: IDENTIFY Bullying in the Wild -- 17 Playing Small: Bullying Robs Us of Who We Are -- 18 Suit Up for Battle: Bullying Wears Many Faces -- 19 The Facade: Bullying Comes from the Top -- 20 Can I Get a Witness? …”

Tabla de Contenidos: “…; The Power of Empathy; 4 COLLABORATION; The Universal Need for Collaboration; Wired to Connect; Six Body Language Tips for Inclusion; The Importance of How You Say What You Say; Using Space; Dress for Success; What Your Office Says About You; Familiarity Breeds Collaboration; 5 COMMUNICATING VIRTUALLY AND FACE-TO-FACE; Technology, the Great Enabler; Six Tips for a Conference Call; Important Tips for Videoconferencing; Technology Brings a New Range of Communication Options; What's So Great About Face-to-Face?; 6 HE LEADS, SHE LEADS…”

Tabla de Contenidos: “…-- Captive versus partner -- Build-operate-transfer -- Dual-shore delivery -- Going captive and avoiding the expat trap -- Ten lessons learned -- What works elsewhere does not necessarily work in China -- Develop a vision of the future beyond the next shareholder meeting -- Establish the right partnerships from the beginning -- Do your homework -- Commit for the long haul -- Prepare yourself for an unprecedented speed of change -- Choose an outsourcing city based on-- -- People, people, people -- Never give up -- It is all about face -- Winning the talent war -- English makes the world go round -- Recruiting staff -- Salaries on the rise -- Chinese work ethics -- Retaining staff: employee retention and loyalty programs -- China's outsourcing cities -- Beijing -- Shanghai -- Dalian -- Chengdu -- Xi'an -- Jinan -- Hangzhou -- Guangzhou -- Nanjing -- Shenzhen -- IT outsourcing, business process outsourcing, and knowledge process outsourcing in China -- Scope of outsourcing -- Global outsourcing options for customers -- Advantages of outsourcing to China -- Disadvantages to outsourcing to China -- Selection of vendor partners -- Due diligence of the capabilities of vendors -- Importance of business process standards -- Importance of standards in BPO -- Application of standards to different process types -- Process selection for outsourcing -- China's legal framework -- Market entry and establishing a business in China -- Intellectual property rights protection -- Employment issues -- Government policy -- Currency and taxation -- Dispute resolution and litigation -- China 2020 -- Pillar of the economy: focus on the high-tech sector -- Growth of the services sector -- Satisfying a fast-growing global IT and business processes services demand -- Overseas promotions leap forward -- Stable China market economic prospects -- Rise of globalization: in the front row -- China 2020: wild cards -- Appendix A: Exclusive survey of selected cities in cooperation with MOFCOM-- Appendix B: Case studies -- Appendix C: Contact information for major government offices, outsourcing centers, and online resources -- Index…”

Tabla de Contenidos: “…Cover; Title Page; Copyright; Contents; Introduction; Part One The Sustainability Imperative; Chapter 1 A Bitter Aftertaste: Hershey Struggles to Master the Sustainability Challenge; Utopia of Chocolate; The Dark Side of an Icon; A Habit of Secrecy; The Hershey Heritage Goes Up for Sale; The Chocolate Hits the Fan; About-Face; Lessons from the Chocolate Mess; Chapter 2 The Sustainability Sweet Spot: How to Achieve Long-Term Business Success; Where Profit Meets the Common Good; "Prove It!"…”

Tabla de Contenidos: “…-- Some Benefits -- What About Face-to-Face Communication? -- Coworking -- The End of the Traditional Work Schedule -- Modular Work -- Sharing and Stack Ranking -- The Declining Value of Colleges -- New Crucial Employee Behaviors -- Support the Future Employee -- Existing Employees -- Evolution of the Employee -- Notes -- Chapter 4: The Freelancer Economy -- Why Is It Popular? …”