Tabla de Contenidos: “…Chapter 1: Us and Them -- Chapter 2: When IT Is “Us” and “Them” -- Chapter 3: Falling in Love with IT Governance -- Chapter 4: The State of IT Governance -- Chapter 5: IT Governance Decisions -- Chapter 6: IT Governance Mechanisms -- Chapter 7: IT Governance Processes -- Chapter 8: Beginning the IT Governance Journey -- Chapter 9: Process (and Why Everyone Hates It) -- Chapter 10: How I Fell in Love with Process -- Chapter 11: Barriers to Process -- Chapter 12: Understanding Process -- Chapter 13: Process Design -- Chapter 14: Process Implementation -- Chapter 15: Process Management -- Chapter 16: Process Roles -- Chapter 17: Process Governance -- Chapter 18: Employee Empowerment -- Chapter 19: The Link Between Behavioral Management, IT Governance and Process -- Chapter 20: The Critical Nature of Enterprise Values -- Chapter 21: Process-centric Values and Behaviors -- Chapter 22: The Challenges of Behavioral Management -- Chapter 23: Walking the Talk -- Chapter 24: Why Hasn’t IT Fixed It? …”

“…As Others See Us, first published in 1994 by Gordon & Breach, is a book designed to introduce the reader to a new way of thinking about the movements, both conscious and unconscious, that we make every day and every second of our lives. …”

“…For over forty years, Charles Villa-Vicencio has been on the front lines of Africa's battle for racial equality. In Walk with Us and Listen, he argues that reconciliation needs honest talk…”