Emotional labor and crisis response working on the razor's edge
| Formato: | Libro electrónico |
|---|---|
| Idioma: | Inglés |
| Materias: | |
| Acceso en línea: | Acceso restringido con credenciales, usuarios UPSA |
| Ver en Biblioteca de la Universidad Pontificia de Salamanca: | https://koha.upsa.es/cgi-bin/koha/opac-detail.pl?biblionumber=728178 |
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Tabla de Contenidos:
- Emotional labor as public good and the state as harbor of refuge
- A blind spot in public administration theory--but not in practice
- Human capital issues
- Communicating competence and cultivating trust
- Who gets the blame? Who gets the credit? Government responsiveness and accountability
- Of the people : legitimacy, representativeness, and the difference that gender makes
- Professional standards and discretion in crisis response
- Reflections on the why, how, and what of emotional labor.
