The organizational measurement manual
| Formato: | Libro electrónico |
|---|---|
| Idioma: | Inglés |
| Materias: | |
| Acceso en línea: | Acceso restringido con credenciales, usuarios UPSA |
| Ver en Biblioteca de la Universidad Pontificia de Salamanca: | https://koha.upsa.es/cgi-bin/koha/opac-detail.pl?biblionumber=721662 |
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Tabla de Contenidos:
- ""Contents""; ""List of Figures and Tables""; ""Preface""; ""PART 1 The concept of measurement""; ""Introduction and Purpose of Measurement""; ""Corporate Measurement""; ""Process Measurement""; ""PART 2 Establishing a process measurement programme""; ""Customer-centred Measurement""; ""Identifying the Process Measurement""; ""Targets and Objectives""; ""Tracking and Recording""; ""Interpretation""; ""Action""; ""Involving People""; ""PART 3 Looking beyond the basics""; ""International Standards""; ""Quality Costs""; ""The Long Term""; ""Index""
