APA (7th ed.) Citation

Stickdorn, M. a., & Schneider, J. a. (2011). This is service design thinking: Basics, tools, cases. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Stickdorn, Marc autor, and Jakob autor Schneider. This Is Service Design Thinking: Basics, Tools, Cases. Hoboken, New Jersey: John Wiley & Sons, 2011.

MLA (9th ed.) Citation

Stickdorn, Marc autor, and Jakob autor Schneider. This Is Service Design Thinking: Basics, Tools, Cases. John Wiley & Sons, 2011.