Cita APA (7a ed.)

Stickdorn, M. a., & Schneider, J. a. (2011). This is service design thinking: Basics, tools, cases. John Wiley & Sons.

Cita Chicago Style (17a ed.)

Stickdorn, Marc autor, y Jakob autor Schneider. This Is Service Design Thinking: Basics, Tools, Cases. Hoboken, New Jersey: John Wiley & Sons, 2011.

Cita MLA (9a ed.)

Stickdorn, Marc autor, y Jakob autor Schneider. This Is Service Design Thinking: Basics, Tools, Cases. John Wiley & Sons, 2011.