The power of strategic listening
Listening is critical in today's organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of...
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| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Lanham, Maryland :
Rowman & Littlefield
[2020]
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| Materias: | |
| Ver en Universidad de Navarra: | https://unika.unav.edu/discovery/fulldisplay?docid=alma991011579871608016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es |
Tabla de Contenidos:
- Introduction : the power of strategic listening and the risks of listening failure
- Strategic listening in organizations
- Obstructions to listening
- Important contexts for listening in organizations
- Technology and listening
- Dark side of organizational listening
- Appraisal of strategic organizational listening
- Building and maintaining strategic listening
