Managing the customer experience turning customers into advocates
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| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
London : Boston, MA.
Financial Times Prentice Hall ; Pearson Custom Publishing
2002.
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| Ver en Universidad de Navarra: | https://unika.unav.edu/discovery/fulldisplay?docid=alma991010131769708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es |
