The tyranny of metrics
Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring perf...
| Otros Autores: | |
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| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Princeton :
Princeton University Press
cop. 2018
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| Materias: | |
| Ver en Universidad de Navarra: | https://unika.unav.edu/discovery/fulldisplay?docid=alma991009671889708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es |
Tabla de Contenidos:
- The argument in a nutshell
- Recurring flaws
- The origins of measuring and paying for performance
- Why metrics became so popular
- Principals, agents, and motivation
- Philosophical critiques
- Colleges and universities
- Schools
- Medicine
- Policing
- The military
- Business and finance
- Philanthropy and foreign aid
- Excursus
- When transparency is the enemy of performance: politics, diplomacy, intelligence, and marriage
- Unintended but predictable negative consequences
- When and how to use metrics: a checklist.
