Lichaw, D. (2016). The user's journey: Storymapping products that people love. Rosenfeld Media.
Cita Chicago Style (17a ed.)Lichaw, Donna. The User's Journey: Storymapping Products That People Love. Brooklyn, New York: Rosenfeld Media, 2016.
Cita MLA (9a ed.)Lichaw, Donna. The User's Journey: Storymapping Products That People Love. Rosenfeld Media, 2016.
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