APA (7th ed.) Citation

Ray, S. J. (1999). Strategic communication in crisis management: Lessons from the airline industry. Quorum Books.

Chicago Style (17th ed.) Citation

Ray, Sally J. Strategic Communication in Crisis Management: Lessons from the Airline Industry. Westport [etc.]: Quorum Books, 1999.

MLA (9th ed.) Citation

Ray, Sally J. Strategic Communication in Crisis Management: Lessons from the Airline Industry. Quorum Books, 1999.