APA (7th ed.) Citation

Ciampa, D. (1992). Total quality: A user's guide for implementation. Addison-Wesley.

Chicago Style (17th ed.) Citation

Ciampa, Dan. Total Quality: A User's Guide for Implementation. Reading, Mass. [etc.]: Addison-Wesley, 1992.

MLA (9th ed.) Citation

Ciampa, Dan. Total Quality: A User's Guide for Implementation. Addison-Wesley, 1992.