APA (7th ed.) Citation

Fleming, J. H., & Asplund, J. (2007). Human sigma: Managing the employee-customer encounter (1st. ed.). Gallup Press.

Chicago Style (17th ed.) Citation

Fleming, John H., and Jim Asplund. Human Sigma: Managing the Employee-customer Encounter. 1st. ed. New York: Gallup Press, 2007.

MLA (9th ed.) Citation

Fleming, John H., and Jim Asplund. Human Sigma: Managing the Employee-customer Encounter. 1st. ed. Gallup Press, 2007.