Cita APA (7a ed.)

Crosby, P. B. (1984). Quality without tears: The art of hassle-free management. McGraw-Hill Book.

Cita Chicago Style (17a ed.)

Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. New York [etc.]: McGraw-Hill Book, 1984.

Cita MLA (9a ed.)

Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. McGraw-Hill Book, 1984.