Tabla de Contenidos:
  • The mission and purposes of the public library
  • The legal and financial framework
  • Meeting the needs of customers
  • Collection development
  • Human resources
  • The management of public libraries
  • The marketing of public libraries
  • Appendix 1. The IFLA/UNESCO public library manifesto
  • Appendix 2. The Finnish library act 1998
  • Appendix 3. Library service customer charter, Buckinghamshire County Library
  • Appendix 4. Library building standards : Ontario, Canada and Barcelona, Spain
  • Appendix 5. Update of IFLA manifesto
  • Appendix 6. Queensland standards and guidelines for public libraries.