Annual J. Montgomery Curtis Memorial Seminar (6o & American Press Institute, editor. (1989). Customer service: A blueprint for success : proceedings of the Sixth Annual J. Montgomery Curtis Memorial Seminar, American Press Institute, Reston, Virginia, September 10-12, 1989. American Press Institute.
Cita Chicago Style (17a ed.)Annual J. Montgomery Curtis Memorial Seminar (6o y editor American Press Institute. Customer Service: A Blueprint for Success : Proceedings of the Sixth Annual J. Montgomery Curtis Memorial Seminar, American Press Institute, Reston, Virginia, September 10-12, 1989. Reston: American Press Institute, 1989.
Cita MLA (9a ed.)Annual J. Montgomery Curtis Memorial Seminar (6o y editor American Press Institute. Customer Service: A Blueprint for Success : Proceedings of the Sixth Annual J. Montgomery Curtis Memorial Seminar, American Press Institute, Reston, Virginia, September 10-12, 1989. American Press Institute, 1989.
