APA (7th ed.) Citation

Crosby, P. B. (1979). Quality is free: The art of making quality certain. McGraw-Hill Book.

Chicago Style (17th ed.) Citation

Crosby, Philip B. Quality Is Free: The Art of Making Quality Certain. New York [etc.]: McGraw-Hill Book, 1979.

MLA (9th ed.) Citation

Crosby, Philip B. Quality Is Free: The Art of Making Quality Certain. McGraw-Hill Book, 1979.