Streamlining library services what we do, how much time it takes, what it costs, how we can do it better

Detalles Bibliográficos
Autor principal: Dougherty, Richard M. (-)
Formato: Libro
Idioma:Inglés
Publicado: Lanham (Maryland) [etc.] : Scarecrow Press 2008
Materias:
Acceso en línea:Sumario
Ver en Universidad de Navarra:https://unika.unav.edu/discovery/fulldisplay?docid=alma991006596909708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es
Tabla de Contenidos:
  • The roots of scientific management
  • The impact of technology : environments, productivity, and staff roles
  • Identifying targets of opportunity
  • Identifying the problem : diagnostic tools
  • Preparing for a study
  • Block diagram
  • Tools for process analysis
  • Tools for special situations
  • Forms and templates
  • Tracking systems : throughput/delay analysis
  • Self-administered diary studies
  • Work sampling
  • Direct time study
  • Costs
  • Assessing current activities
  • Designing streamlined activities
  • Implementing new activities
  • Managing organizational change