Cita APA (7a ed.)

MacStravic, R. E. S. (1991). Beyond patient satisfaction: Building patient loyalty. American College of Healthcare executives.

Cita Chicago Style (17a ed.)

MacStravic, Robin E. Scott. Beyond Patient Satisfaction: Building Patient Loyalty. Ann Arbor: American College of Healthcare executives, 1991.

Cita MLA (9a ed.)

MacStravic, Robin E. Scott. Beyond Patient Satisfaction: Building Patient Loyalty. American College of Healthcare executives, 1991.