Cita APA (7a ed.)

Fearn-Banks, K. (1996). Crisis communications: A casebook approach. Lawrence Erlbaum Associates.

Cita Chicago Style (17a ed.)

Fearn-Banks, Kathleen. Crisis Communications: A Casebook Approach. Mahwah, N.J.: Lawrence Erlbaum Associates, 1996.

Cita MLA (9a ed.)

Fearn-Banks, Kathleen. Crisis Communications: A Casebook Approach. Lawrence Erlbaum Associates, 1996.