Cita APA (7a ed.)

Ladd, P. D. (2005). Mediation, conciliation, and emotions: A practitioner's guide for understanding emotions in dispute resolution. University Press of America, Inc.

Cita Chicago Style (17a ed.)

Ladd, Peter D. Mediation, Conciliation, and Emotions: A Practitioner's Guide for Understanding Emotions in Dispute Resolution. Lanham, Md.: University Press of America, Inc, 2005.

Cita MLA (9a ed.)

Ladd, Peter D. Mediation, Conciliation, and Emotions: A Practitioner's Guide for Understanding Emotions in Dispute Resolution. University Press of America, Inc, 2005.