Cita APA (7a ed.)

Oakland, J. S. (1989). Total quality management: Proceedings of the 2nd International Conference 14-15 June 1989. London. IFS Publications.

Cita Chicago Style (17a ed.)

Oakland, John S. Total Quality Management: Proceedings of the 2nd International Conference 14-15 June 1989. London. Bedford: IFS Publications, 1989.

Cita MLA (9a ed.)

Oakland, John S. Total Quality Management: Proceedings of the 2nd International Conference 14-15 June 1989. London. IFS Publications, 1989.