How customers think essential insights into the mind of the market

Detalles Bibliográficos
Autor principal: Zaltman, Gerald (-)
Formato: Libro
Idioma:Inglés
Publicado: Boston, Mass. : Harvard Business School Press 2003.
Materias:
Ver en Universidad de Navarra:https://unika.unav.edu/discovery/fulldisplay?docid=alma991005009769708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es
Tabla de Contenidos:
  • A voyage from the familiar
  • A voyage to new frontiers
  • Illuminating the mind : consumers' cognitive unconscious
  • Interviewing the mind/brain. pt. a: Metaphor elicitation : appendix
  • Interviewing the mind/brain, ptn b: Latency response and neuroimaging
  • Come to think of it
  • Reading the mind of the market : using consensus maps
  • Memory's fragile power
  • Metaphors, memory, and stories
  • Stories, brand, and identity
  • Crowbars for creative thinking
  • Quality questions beget quality answers
  • Launching a new mind-set.