Leadership for great customer service satisfied patients, satisfied employees

Bibliographic Details
Main Author: Mayer, Thom A. (-)
Other Authors: Cates, Robert J.
Format: Book
Language:Inglés
Published: Chicago, IL : Health Administration Press 2004.
Series:Management series (Ann Arbor, Mich.)
Subjects:
See on Universidad de Navarra:https://unika.unav.edu/discovery/fulldisplay?docid=alma991003888159708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es
Description
Physical Description:xxi, 120 p. : il. ; 23 cm
Bibliography:Includes bibliographical references (p. 115-117).
ISBN:9781567932287