APA (7th ed.) Citation

Mayer, T. A., & Cates, R. J. (2004). Leadership for great customer service: Satisfied patients, satisfied employees. Health Administration Press.

Chicago Style (17th ed.) Citation

Mayer, Thom A., and Robert J. Cates. Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees. Chicago, IL: Health Administration Press, 2004.

MLA (9th ed.) Citation

Mayer, Thom A., and Robert J. Cates. Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees. Health Administration Press, 2004.