Cita APA (7a ed.)

Martin, J. E. (1994). Command performance: The art of delivering quality service. Harvard Business School Press.

Cita Chicago Style (17a ed.)

Martin, John E. Command Performance: The Art of Delivering Quality Service. Boston, MA: Harvard Business School Press, 1994.

Cita MLA (9a ed.)

Martin, John E. Command Performance: The Art of Delivering Quality Service. Harvard Business School Press, 1994.