Poll, R., & Boekhorst, P. (2007). Measuring quality: Performance measurement in libraries (2nd. rev. ed.). Saur.
Cita Chicago Style (17a ed.)Poll, Roswitha, y Peter Boekhorst. Measuring Quality: Performance Measurement in Libraries. 2nd. rev. ed. München: Saur, 2007.
Cita MLA (9a ed.)Poll, Roswitha, y Peter Boekhorst. Measuring Quality: Performance Measurement in Libraries. 2nd. rev. ed. Saur, 2007.
Precaución: Estas citas no son 100% exactas.