Cita APA (7a ed.)

Byham, W. C. (1992). Zapp!: The lightning of empowerment : how to improve productivity, quality, and employee satisfaction. Ballantine Books.

Cita Chicago Style (17a ed.)

Byham, William C. Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. New York: Ballantine Books, 1992.

Cita MLA (9a ed.)

Byham, William C. Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. Ballantine Books, 1992.