Fisher, R., & Shapiro, D. (2005). Beyond reason: Using emotions as you negotiate. Penguin Books.
Cita Chicago Style (17a ed.)Fisher, Roger, y Daniel Shapiro. Beyond Reason: Using Emotions as You Negotiate. New York: Penguin Books, 2005.
Cita MLA (9a ed.)Fisher, Roger, y Daniel Shapiro. Beyond Reason: Using Emotions as You Negotiate. Penguin Books, 2005.
Precaución: Estas citas no son 100% exactas.