Virtual reference best practices tailoring services to your library
| Autor principal: | |
|---|---|
| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Chicago :
American Library Association
2009
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| Materias: | |
| Acceso en línea: | Sumario |
| Ver en Universidad de Navarra: | https://unika.unav.edu/discovery/fulldisplay?docid=alma991003081509708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es |
Tabla de Contenidos:
- Defining virtual reference
- Implementing virtual reference : is it the right thing, right now?
- Who are we doing this for?
- Buy-in : gaining commitment and support
- Policies : setting expectations of who, when, and what
- Selecting software
- Communication : do I have to learn a new language?
- Determining a staffing model
- Assessing the costs : budgeting for virtual reference
- Collaborative virtual reference
- Aspects of training
- Marketing your virtual reference service
- Assessment and evaluation : how are we doing?
- The road ahead : next steps and emerging technologies
- Appendixes
- Index.
