Cita APA (7a ed.)

St. Clair, G. (1997). Total quality management in information services. Bowker-Saur.

Cita Chicago Style (17a ed.)

St. Clair, Guy. Total Quality Management in Information Services. London [etc.]: Bowker-Saur, 1997.

Cita MLA (9a ed.)

St. Clair, Guy. Total Quality Management in Information Services. Bowker-Saur, 1997.