Cita APA (7a ed.)

Shafer, P. (1994). Adding value to the public affairs function: Using quality to improve performance. Public Affairs Council.

Cita Chicago Style (17a ed.)

Shafer, Peter. Adding Value to the Public Affairs Function: Using Quality to Improve Performance. Washington: Public Affairs Council, 1994.

Cita MLA (9a ed.)

Shafer, Peter. Adding Value to the Public Affairs Function: Using Quality to Improve Performance. Public Affairs Council, 1994.